We take complaints seriously. If you have had a negative experience with a service provider or another user on the platform, you can file a formal complaint through our dispute resolution process.
Disputes & Complaints
How to file a complaint and resolve disputes
When to File a Complaint
You can file a complaint if:
A service provider did not deliver the agreed service
You were charged incorrectly or unfairly
A service provider behaved unprofessionally
Your property or belongings were damaged during a service
You experienced discrimination or harassment
A landlord or agent violated the terms of your lease
How to File a Complaint
Follow these steps to submit your complaint:
1
Log in to Your Account
Sign in to your EasyApply account and navigate to your dashboard.
2
Go to the Relevant Service
Open the booking, application, or transaction that the complaint relates to.
3
Submit a Dispute
Click the dispute or report button and fill in the details of your complaint. Include any supporting evidence such as photos, screenshots, or documents.
4
Review Process
Our team reviews your complaint within 48 hours. Both parties are notified and given a chance to respond.
5
Resolution
We work with both parties to reach a fair resolution. If needed, we may mediate or escalate the matter.
What Happens After You File?
Once your complaint is submitted:
- You receive an email confirmation with a reference number
- The other party is notified and given 48 hours to respond
- Our dispute resolution team reviews all evidence
- A decision is communicated to both parties
- If unresolved, the matter can be escalated to external mediation
Tips for a Successful Complaint
Be specific about what happened and when
Attach any relevant evidence (photos, receipts, messages)
Keep communication respectful and factual
Respond promptly if our team requests additional information
Need Help Filing?
If you need assistance with the dispute process, contact our support team.
Support
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